Rental Policies

By renting equipment from BC Studios, whether online or at our locations, you agree to abide by our terms and conditions.

Pickup and return hours:

• Monday - Friday 9:00 AM - 6:00 PM

• Saturday: 9:00 AM - 4PM

Government ID and Requirements

• Any valid North American or International government identification is accepted (in English). All non-residents of Canada must carry an international valid passport.

Security Deposit

• We accept all major credit cards (VISA, Mastercard, AMEX, Diners Club) for the security deposit. Debit cards, cash, and checks are not accepted as valid forms of security deposit.

• The security deposit amount varies based on the replacement value of the entire equipment being rented. It ranges from $500 to $10,000.

• The security deposit amount, along with all rental charges, must be chargeable at the time of rental. This ensures that the total amount is covered and helps safeguard against any potential damages or losses.

• Please note that the security deposit will be refunded to your credit card within 24 hours upon the return of the equipment in its original condition, minus any applicable charges for damages or missing items.

Payment Methods

We accept the following methods of payment: Debit Card, VISA, Mastercard, AMEX, and cash. We do not accept cheques as a valid form of payment.

Cancellation

• Rental credits are provided for all cancellations made no later than 24 hours before the scheduled pickup date. The rental credits can be used for future rentals.

• If you've already picked up your rental but wish to cancel or reschedule, rental credit will be applied to the remaining days of your rental. However, you will be charged for the days the equipment is with you, whether it's used or not

Rescheduling

• If you wish to reschedule your reservation, a minimum notice of 24 hours before the pickup date is required. Failure to provide the required notice will result in a 50% rescheduling fee.

We understand that circumstances may change, and we strive to accommodate our customers to the best of our abilities. However, please note that last-minute cancellations or rescheduling may result in inconvenience and loss of potential bookings for other customers.

Return and Extension

• Extension requests are subject to approval and depend on equipment availability. To request an extension, please contact us via phone or email at least 24 hours prior to the original return time.

• All rentals are due for return by 11:00 am on the designated return date. Please ensure that the equipment is returned on time to avoid any late fees. In the event of a return overdue, a half-day charge will be applied from 2:00 pm and the full-day rate will be applied from 5:00 pm on the due date.

If you wish to extend your rental period, please contact us at contact@budgetcamera.ca or call us at 437-370-4580. We will assist you in processing the extension request and provide further instructions.

Liability

The renter assumes responsibility for any damage or loss, except for mechanical failure due to regular wear and tear. Budget Camera is not liable for any damage or loss arising from equipment use, misuse, or failure. Renter are advised to purchase an insurance coverage. Learn more

Delivery

We offer gear drop-off and delivery services only in Greater Toronto and surrounding areas. The cost will be determined based on the distance from our facility.

Delivery starts from 10:00 AM EST. 

Please factor in a 2-hour buffer from the scheduled delivery time.

We can deliver your rentals within a 100km radius from our location. We thoroughly test all our equipment before delivery to ensure they are in perfect working condition. Please make sure to inspect the equipment list with the driver during drop-off.

We guarantee that our equipment is tested and well-protected from damage during transportation. The client is responsible for any damage or issues that may occur while the equipment is in their possession.

Please complete all rental processes and requirements. If they are not completed at least one hour before the delivery time, the delivery will be cancelled, and rental credit will be applied to the client's account.

Shipping

Upon the customer's request and at their expense, we will coordinate shipping to any location within Canada.

No-Show Policy

In instances where reserved equipment is not collected, a charge equal to 50% of the one-day rental rate will be incurred, with a minimum charge of $10.00.

Rental Support

If any rental equipment experiences a malfunction, please promptly notify us. Failure to report any equipment issues, problems, damages, or shortages before returning the rented equipment may result in charges at the standard rate, including any applicable damage or replacement fees. It is our responsibility to ensure that the equipment you rent is complete and in proper working condition when it leaves our facility. However, it is your responsibility to use and handle it correctly. Budget Camera is not liable for improper use or insufficient knowledge of our rental equipment. Instruction manuals are available upon request. It's worth noting that most issues can often be resolved over the phone. In our extensive experience renting photo, video, and digital imaging equipment, we have rarely needed to arrange equipment returns, replacements, or on-site service visits. Should a service call be necessary and operator error is found to be the cause of the issue, a service charge will be applied in addition to the standard rental fee.

Disclaimer: We may change or modify these terms and conditions at any given time without notice. Call us if you have any questions.