Budget Camera provides professional cinema gear, exceptional customer service, and reliable support for productions of all sizes—from student films to commercial and broadcast projects.
We are looking for a Client Support Representative who is passionate about film production, customer service, and helping creatives bring their projects to life.
Role Overview
The Client Support Representative is the first point of contact for many of our clients. This role focuses on assisting customers with inquiries, guiding them through rentals, resolving issues, and ensuring a smooth, professional experience from inquiry to gear return. This is an ideal role for someone with strong communication skills, basic technical knowledge of film equipment, and a desire to grow within the film and media industry.
Key Responsibilities:
Client Support & Communication
Answer incoming phone calls, emails, and in-store inquiries professionally and promptly
Assist clients with gear recommendations based on project needs and budget
Explain rental policies, pricing, availability, and insurance requirements
Provide clear guidance to first-time renters, students, and professionals
Order & Rental Support
Create, update, and manage rental orders in the system
Coordinate pickups, returns, extensions, and last-minute changes
Ensure accurate documentation for rentals, payments, and deposits
Communicate with internal teams to ensure gear readiness
Problem Solving
Troubleshoot basic client issues related to bookings or equipment
Handle customer concerns calmly and professionally
Escalate technical or operational issues when necessary
General Support
Maintain a clean and welcoming front-desk environment
Assist with basic administrative tasks as needed
Support the team during busy rental periods
Required Qualifications
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Basic understanding of film production workflows and equipment (cameras, lenses, audio, lighting)
Comfortable using computers, email, and booking or inventory systems
Reliable, organized, and detail-oriented
Preferred / Optional
Film, media, or photography education or experience
Familiarity with Sony, Canon, RED, or ARRI camera systems
Prior experience in a rental house, production, or customer support environment
Compensation & Schedule
Salary: $20,000 – $35,000 annually (pro-rated for part-time hours)
Employment Type: Part-time, with flexible scheduling based on rental and production needs
Opportunity for professional growth and advancement into senior technical roles
Work Location:
In-person (Toronto)
Other Benefits:
2 weeks paid vacation.
Other employee benefits
Education:
College Diploma or Degree (required).
Use of space
Booking must be completed by adults only (18 years + If you are an adult and reserving the space for teen please ensure no alcohol is served or carried into the building.
The space must be returned to its original condition at the end of the session. This includes deep cleaning and garbage removal. If you require assistance with cleaning or disposing of production props or other waste, an additional fee will apply.
All forms of smoking. vaping and shisha are prohibited inside the property. Violating the smoking terms will result in immediate termination of the session with no refunds, and everyone must leave the building within 15 minutes; otherwise, local law enforcement will be contacted.
Dry ice. fog. and haze machines are allowed in the entire studio but must be monitored at all times.
Customers are responsible for any damages done by themselves or their guests during their session.
Capacity
The studio allows a maximum of 30 guests. Please stay within booked capacity; exceeding the booked number of guests inside the property will incur an added cost.
We reserve the right to end the session if the maximum capacity (30 guests) is exceeded.
Security deposit
A $750 security hold will be authorized on your credit card; this is not an actual charge. This will be deducted in the case of any required cleaning, repainting, damages, exceeded capacity and time or other studio violations. If the incurred cost is above the security hold, the difference will be charged to your authorized card on file. or a recurring payment arrangement will be scheduled.
Pets
A $350 refundable security hold is required for bringing pets into the studio. This covers damages and muck, otherwise will be cancelled after your session. Please be sure to contact the studio beforehand.
Now Shipping Across Ontario
We have partnered with Purolator to ship select equipment rentals to customers within Ontario. This service is designed to offer filmmakers and video creators across the province more convenience, flexibility, and accessibility.
Important Note
Shipping is available for select items only, with a minimum rental period of 2 days. Contact us to learn which gear is eligible and to confirm shipping costs.
All shipping orders must be confirmed at least 3 business days before the rental start date.
How it works
On the checkout page, select ‘Express Shipping’ under order type, and provide your delivery address.
📝 Request a Quote
Navigate through our gear categories. See what you like, and select "Add to List" or click on the image to learn more.
✅ Order Confirmation
A team member will confirm gear availability and guide you through account creation if it's your first time renting—before completing your reservation.
📦 Pickup & Return
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 4:00 PM
🚚 Request Delivery
You can request rental delivery within a 100-mile radius of our Toronto location.
👤 First-Time Renters
First-time renters are required to complete a rental agreement form with a valid ID.
🛡️ COI (Certificate of Insurance)
Independent insurance coverage is required for orders with a total replacement value above $15,000 CAD. Learn More
💳 Security Authorization
A small hold will be placed on your credit/debit card. The hold will be canceled upon the return of the rental.
We offer a convenient delivery service for all our rental gear within a 100km radius of our location. Our goal is to ensure you have everything you need on time and in perfect working condition.
Request: You can request delivery at any time during your reservation—in person, via email, or by phone.
Equipment Testing: All gear is thoroughly tested before delivery to ensure it’s fully functional and ready for use.
Inspection Upon Arrival: When the driver arrives, please inspect the equipment and verify the equipment list to ensure everything is in order.
Rental Requirements: To avoid cancellation, please ensure all rental processes and requirements are completed at least 2 hours before the scheduled delivery time. If not completed, the delivery will be canceled, and rental credit will be applied to your account.
Protection & Responsibility: We ensure all equipment is well-protected and safely transported. Once delivered, the client is responsible for any damage or issues that may arise while the equipment is in their possession.
